Refund policy

NO RETURN / NO REFUND – EXCHANGE ONLY POLICY

Hashmi Collection

Please Note: Hashmi Collection follows a strict NO RETURN and NO REFUND policy.
Only exchanges are allowed, subject to the terms mentioned below. By placing an order, you agree to this policy.

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1. Exchange Only Policy

• We do not provide returns or refunds under any circumstances.

• Only exchange requests will be reviewed and approved after verification.

2. Payment Policy

• Cash on Delivery (COD) is not available.

• All orders must be 100% prepaid.

3. Damaged or Tampered Packaging Policy

• If the courier package appears damaged, opened, torn, or tampered with, do not accept the delivery.

• Orders accepted despite damaged or tampered packaging will not be eligible for exchange or any claim.

• Hashmi Collection will not be responsible for damage if delivery is accepted in such condition.

4. Mandatory Open-Package Video Proof

• A continuous open-package video is compulsory for all exchange requests.

• The video must clearly show:

  • The sealed package

  • Opening of the package

  • The product and the issue

• No video proof = no exchange request accepted.

5. Exchange Request Timeline

• Exchange requests must be raised within 3 business working days from the delivery date.

• Requests after this period will not be considered.

6. Exchange Request Process

Customers must email us at [support@hashmicollection.com] with:

• Order ID

• Reason for exchange

• Mandatory open-package video

7. Product Eligibility Conditions

• Product must be unused, unwashed, and in original condition.

• All original tags and packaging must be intact.

• Items showing signs of use, washing, or damage after delivery are not eligible.

8. Final Authority

• Hashmi Collection reserves the sole right to approve or reject any exchange request.

• All decisions made by Hashmi Collection are final and binding.